Make it easier to onboard new hires with the ASO solution
Type of organization
Key modules
- Follow-up management
- Triage
- Community Relations
- Resource directory
Supporting newcomers requires constant coordination among the various services provided, local partners, and the numerous administrative procedures that need to be completed. The ASO solution was designed to centralize information and support teams throughout the entire integration process.
Whether it involves intake, individual support, social and professional integration, housing assistance, or referrals to specialized resources, the ASO solution allows you to consolidate all relevant information into a single case file. This gives teams a clear overview while ensuring structured and effective case management.
Key modules
The Follow-up management allows for the management of documentation for each interaction and the monitoring of case progress. The planning and assignment of follow-ups are centralized, as is the recording of all interactions with survivors, thus ensuring comprehensive and consistent follow-up. In addition, the system allows all of the center's activities to coexist in the same database, regardless of budget or program, while meeting the specific requirements of each program or budget through dedicated statistics.
The Request Processing and Triage simplifies the management of incoming requests. Eligibility criteria are managed through dynamic forms that ensure accurate screening in compliance with current standards. The module supports staff during the initial intake process over the phone. You can manage multiple programs and budgets within the same database, and statistics for each program remain separate. It also helps organize waiting lists for the various programs. For example, if a person applies for two different services, you can add them to the relevant programs and track their position on each waiting list.
The Community Relations module allows you to plan, organize, and document all activities carried out in the community, including awareness-raising initiatives such as kiosks, prevention campaigns, and interventions in various settings, media appearances, and representations at events, committees, or round tables to promote issues related to your mission. In addition, it allows you to produce detailed reports on the activities carried out, the observed impacts, and the populations reached.
The Resource Directory brings together all the resources your organization needs in a single, easy-to-use tool. Each resource is listed with a detailed profile that includes contact information, services offered, and related topics. You can quickly access information through a search by region or topic and an intelligent thematic classification. For example, if a user needs legal services in their area, you can find and share the information in just a few clicks.
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