Frequently asked questions
General
Costs vary depending on the specific needs and size of your organization. For a personalized quote, please contact us using the contact form on our website.
Updates to the ASO solution are managed automatically. We regularly perform updates to add new features, improve performance, and ensure security. You will be notified of upcoming updates and their content.
To use the ASO solution, you need a computer with a stable internet connection and the Google Chrome browser. You can choose between local installation or cloud hosting.
Yes, the ASO solution is highly configurable. You can customize many aspects of the software, including forms, data fields, and workflows to better suit your specific processes.
The ASO solution offers advanced security mechanisms:
- Complete access traceability
- Two-factor authentication
- Role-based management and IP restrictions
- Hiding sensitive files
In addition, SDP staff are subject to annual judicial investigations.
They are reduced and supervised:
- Hosting in Canada ensures compliance with the requirements of Bill 25 (Quebec) and privacy protection standards.
- Access management, documentation of interventions, and traceability protect the organization against errors or omissions.
- SDP provides a clear contract that includes safe exit terms.
Your data is provided in standard formats: SQL and Excel files.
SDP supports you through the transition, with no hidden costs.
The process generally involves:
- 6 to 8 co-construction meetings with the SDP team
- 3 training courses for users
- Internal reflection on your current processes (e.g., admissions, statistics, planning)
The time commitment is generally equivalent to that of the SDP team, in a collaborative approach.
- Ongoing training for new resources
- Participation in annual ASO community meetings
- Regular updates, new features included
- Enhanced data security and confidentiality
- Reliable and exportable statistics for lenders
- Better accountability
- Support for the digital transformation of the community sector
- Improved internal communication and monitoring of interventions
- Easy access to information in the event of staff turnover
- Sustainable corporate memory
- Breaking down information silos
As the platform manager or administrator, you have the freedom to create as many users as you need, with no additional cost per user. Every member of your team who could benefit from access to your ASO solution can therefore get their own account, quickly and easily.
Data compliance and security
Yes, we fully comply with Act 25 and ensure that we enhance transparency, confidentiality, and data security.
To ensure compliance, we have implemented several measures:
- Data hosted in Canada, including backups and redundancies.
- Advanced access security: full traceability, two-factor authentication, role-based management, and IP restrictions.
- Hiding sensitive files to protect critical information.
- Staff vetted annually through background checks to ensure reliability and compliance.
We comply with strict data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
We also apply internationally recognized best practices in information security, in accordance with ISO 27001:2022 and TGV standards.
Your data can be hosted on your own server or directly with us. For hosting, we use Microsoft Azure, the only provider that guarantees that data accessible from Canada remains exclusively within Canadian territory.
The ASO solution offers great flexibility in terms of hosting in order to meet the legal and organizational requirements of each country. The platform can be hosted on our Microsoft Azure servers, on a dedicated private server, or directly on your own infrastructure.
Data security and confidentiality are our top priorities. Data can be hosted in the country or region of your choice, in accordance with applicable standards and regulations.
Only our authorized personnel can access your platform to assist you, and always in a secure manner.
Our employees can access your ASO environment to assist you when support is needed or to make adjustments at your request. However, all your sensitive data is fully encrypted. This means that we never see personal information: it appears as asterisks (no names, addresses, phone numbers, or identifiable information).
During the implementation process, we guide you step by step through access management.
We show you how to create user groups and assign rights to them according to predefined roles or on an individual basis, depending on the structure that best suits your organization.
Once this setup is complete, everything is managed directly in your ASO solution. This gives you complete control over permissions... and, above all, you have complete autonomy to adjust access as your team evolves.
Support
Click on Forgot Password to receive an email containing a link to reset your password.
Be sure to enter the email address that was used to create your user account. If in doubt, check with a manager at your organization.
ASO includes an internal help module that contains most of the information essential for using the platform. It can be accessed via the "i" icon in the horizontal menu, as well as directly within several sections of the ASO solution.
We recommend that you first consult with your organization's managers or administrators to validate your request with them. Administrators have direct access to a discussion channel with ASO solution support from the platform, with this access being reserved solely for users who have the role of administrator.
An initial response is provided within approximately 4 hours for urgent requests or up to 2 business days for all other requests. The request is then evaluated by the team to determine the appropriate course of action and follow-up required based on the nature of the request.
If you have multiple requests, we invite you to group them together to facilitate clearer and more efficient tracking of your file.
Yes, it is possible to archive a file after a certain period of time, depending on your organization's requirements. There are three options available:
1) Archive
Keeps the folder and statistical data. However, some text fields are deleted.
2) Anonymize
Only statistical data is retained. All personal information, documents, and text in the file are deleted.
3) Complete deletion
Permanently deletes the folder and all associated data. This action cannot be undone.
Yes. The ASO solution allows the use of two-factor authentication. This measure is strongly recommended for all organizations using the platform in order to enhance access security. The activation and usage process is detailed in the Help section, accessible via the "i" icon directly in ASO.
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